We deliver across Canada from our Montreal warehouse with Purolator.
Exchanges and refunds
At all times, your satisfaction is our priority!
All sales are final. No return or refund can be made.
Damages are very rare but they can happen. Fabric isn't always perfect. Even if we inspect the material before shipping, we might not see them. In the case of one or more damaged items received, you must contact us by email at : firstname.lastname@example.org and provide us with a picture of the damaged item within 7 days upon reception. email@example.com.
The following conditions must have been respected : Fabric must not have been washed, cut or used. Obviously, each situation will be considered and taken care of individually in order to offer you the best possible service.
NOTE : Any stains, holes or blemishes within an inch of the edge are considered acceptable. Knit stitches that are missing or pulled on the wrong side of the fabric and that do not distort the face are considered acceptable. Fabric cut at more or less 1 to 3 cm from the edge is considered acceptable. Stains on the reverse side of the fabric are considered acceptable if they do not appear on the right side.
NO order cancellation can be made if we have already cut your fabric. In the case where a refund is issued, a 5% administration fee of your total bill will be charged.
If you have purchased a product and it is unfortunately sold out, we will contact you immediately. It is a very rare situation but it can happen. You will be offered a choice between a refund of the item at the price you've paid or a replacement of the product with an item of the same price.
Please Note: Depending on your monitor or device used when viewing our website, there might be some discrepancies in fabric colors. We will not offer a refund if this is the case.