Delivery, exchanges and refunds

Purolator delivery

Delivery

** Please note that in-person pickup is temporarily unavailable, we are undergoing a rearrangement ** 

We deliver across Canada from our Montreal warehouse with Purolator.

Our delivery delays are currently 2 to 5 BUSINESS days.
The delays may increase when placing an order during a flash sale or a promotion period.
If Purolator doesn't serve your area, please notify us by email at lestissees@gmail.com as soon as your order is placed.
If your location requires us to use Canada Post, additional charges of up to $ 15 may apply. A copy of the invoice with the actual cost of shipping will be sent to you. No refund will be issued performed.
Shipping costs for Quebec and Ontario (before taxes): 
between $ 0 and $ 199 = $ 12 delivery fee
$ 200 and more = FREE *
Shipping costs for Canada (excluding Quebec and Ontario) (before taxes):
between $ 0 and $ 299 = $ 15 
$ 300 and more = FREE *
* If multiple orders are combined, the costs of shipping won't be refunded. To qualify for the delivery promotion, items totaling the required amounts must be purchased in one single order.

Exchanges and refunds

At all times, your satisfaction is our priority!

All sales are final. No return or refund can be made. 

Damages are very rare but they can happen. Fabric isn't always perfect. Even if we inspect the material before shipping, we might not see them. In the case of one or more damaged items received, you must contact us by email at : lestissees@gmail.com and provide us with a picture of the damaged item within 7 days upon reception. lestissees@gmail.com.

The following conditions must have been respected : Fabric must not have been washed, cut or used. Obviously, each situation will be considered and taken care of individually in order to offer you the best possible service.  

NOTE : Any stains, holes or blemishes within an inch of the edge are considered acceptable. Knit stitches that are missing or pulled on the wrong side of the fabric and that do not distort the face are considered acceptable. Fabric cut at more or less 1 to 3 cm from the edge is considered acceptable. Stains on the reverse side of the fabric are considered acceptable if they do not appear on the right side.

NO order cancellation can be made if we have already cut your fabric. In the case where a refund is issued, a 5% administration fee of your total bill will be charged.

If you have purchased a product and it is unfortunately sold out, we will contact you immediately. It is a very rare situation but it can happen. You will be offered a choice between a refund of the item at the price you've paid or a replacement of the product with an item of the same price.

Please Note: Depending on your monitor or device used when viewing our website, there might be some discrepancies in fabric colors. We will not offer a refund if this is the case.